Shipping & Returns Policy
Within Australia most orders are sent by Australia Post. Heavy and large items are normally sent by Couriers Please or TNT Road Express. International orders are usually sent by Standard Post International (with tracking), but there is also Express Post International, also a trackable service. Most popular items are kept in stock for immediate dispatch, we will email you if there is a delay. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
Many items are sold on a moneyback trial basis. If you find a product does not meet your expectations please phone or email to discuss as we may be able to offer some suggestions which will improve its performance. If you decide to return a product please ensure it is repacked into the original packaging and sent back by registered post. We will process your refund as soon as we receive the item and have confirmed it is in resaleable condition.