Shipping & Returns Policy
Within Australia most orders are sent by Australia Post.
Heavy and large items are normally sent by Couriers Please or TNT Road Express.
International orders are usually sent by Standard Post International (with tracking), but there is also Express Post International, also a trackable service.
Most popular items are kept in stock for immediate dispatch. We will email you if there is a delay. There may be a suitable alternative we can recommend or you can choose to receive an immediate refund.
Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page.
We believe the best way to audition a new addition to your hi fi system is to set it up in your own listening room with your current equipment.
For this reason most items we have available are sold on a moneyback basis.
If you find a product does not meet your expectations please phone or email to discuss as we may be able to offer some suggestions which will improve its performance. If you decide to return it we ask that you ensure it is repacked into the original packaging and sent back by registered post. We will process your refund as soon as we receive it and confirm it is in resaleable condition.